Exploring Patient Satisfaction with Nursing Care and its Association with Gender at Tertiary Care Hospital Karachi

Patient Satisfaction with Nursing Care

Authors

  • Saqib ur Rashad Suvastu School of Nursing & Health Sciences, Karachi, Pakistan
  • Afsha Bibi Horizon School of Nursing & Health Sciences, Karachi, Pakistan
  • Ashfaq Ahmad Suvastu School of Nursing & Health Sciences, Karachi, Pakistan
  • Tufail Ahmed Ziauddin Faculty of Nursing and Midwifery, Zaiuddin University, Karachi, Pakistan
  • Zakiya Arshad Suvastu School of Nursing & Health Sciences, Karachi, Pakistan
  • Yasir Ali Ziauddin Faculty of Nursing and Midwifery, Zaiuddin University, Karachi, Pakistan
  • Hussain Ahamd Ziauddin Faculty of Nursing and Midwifery, Zaiuddin University, Karachi, Pakistan
  • Fazal Khaliq Ziauddin Faculty of Nursing and Midwifery, Zaiuddin University, Karachi, Pakistan
  • Farzana Mehboob Ali Indus College of Nursing and Midwifery, Karachi, Pakistan

DOI:

https://doi.org/10.54393/pjhs.v4i06.859

Keywords:

Exploring, Patient Satisfaction, Nursing Care, Association, Gender

Abstract

Patient satisfaction is critical to healthcare quality and significantly impacts patient outcomes and healthcare delivery. Objectives: To explore patient satisfaction with nursing care and its association with gender at a tertiary care Hospital in Karachi, Pakistan. Methods: This cross-sectional Analytical study was conducted at a tertiary care Hospital in Karachi from September 2022 to December 2022. Sixty participants were recruited through a convenient sampling technique from the medical ward. Data were collected through a pretested questionnaire which was reliable. Results: The study found that out of the 60 participants, 3% had a low level of satisfaction, 50% had a moderate level, and 47% had a high level of satisfaction regarding nursing care. Moreover, the study revealed no evidence of an association between gender and level of satisfaction. Conclusions: Based on the findings majority of the participants had a moderate to high level of satisfaction, with only a small percentage reporting low satisfaction. There was no evidence of a relationship between gender and satisfaction level. However, generalizing these findings to a larger population requires more investigation due to the small sample size.

References

Alsaqri S. Patient satisfaction with quality of nursing care at governmental hospitals, Ha’il City, Saudi Arabia. Journal of Biology, Agriculture and Healthcare. 2016; 6(10): 128-42.

Karaca A and Durna Z. Patient satisfaction with the quality of nursing care. Nursing Open. 2019 Apr; 6(2): 535-45. doi: 10.1002/nop2.237. DOI: https://doi.org/10.1002/nop2.237

Modic MB, Siedlecki SL, Griffin MT, Fitzpatrick CJ. Caring behaviors: Perceptions of acute care nurses and hospitalized patients with diabetes. Journal of Patient Experience. 2014 May; 1(1): 26-30. doi: 10.1177/237437431400100107. DOI: https://doi.org/10.1177/237437431400100107

Wolf ZR, Colahan M, Costello A. Relationship between nurse caring and patient satisfaction. Medsurg Nursing. 1998 Apr; 7(2): 99-105.

Danielis M and Mattiussi E. The care of patients through the lens of the fundamentals into times of the COVID-19 outbreak. Intensive & Critical Care Nursing. 2020 Oct; 60: 102883. doi: 10.1016/j.iccn.2020.102883. DOI: https://doi.org/10.1016/j.iccn.2020.102883

Sinyiza FW, Kaseka PU, Chisale MRO, Chimbatata CS, Mbakaya BC, Kamudumuli PS, et al. Patient satisfaction with health care at a tertiary hospital in Northern Malawi: results from a triangulated cross-sectional study. BMC Health Services Research. 2022 May; 22(1): 695. doi: 10.1186/s12913-022-08087-y. DOI: https://doi.org/10.1186/s12913-022-08087-y

Kiliç M andÖztunç G. Comparison of nursing care perceptions between patients who had surgical operation and nurses who provided care to those patients. International Journal of Caring Sciences. 2015 Sep; 8(3): 625.

Riaz S, Khan EA, Jafar T. Ethics in health care settings: practices of healthcare professionals and perceptions of patients regarding informed consent, confidentiality and privacy at two tertiary care hospitals of Islamabad, Pakistan. Journal of Ayub Medical College Abbottabad. 2017 Jul; 29(3): 472-6.

Abdullah S, Kousar R, Azhar M, Waqas A, Gilani S. Nurses' and patients' perception regarding nurse caring behaviors and patients satisfaction in Sir Ganga Ram hospital, Lahore, Pakistan. International Annals of Medicine. 2017 Jun; 1(5): 1-8. doi: 10.24087/IAM.2017.1.5.145. DOI: https://doi.org/10.24087/IAM.2017.1.5.145

Bucco T. The relationships between patients' perceptions of nurse caring behaviors, nurses' perceptions of nurse caring behaviors and patient satisfaction in the emergency department (Doctoral dissertation, Seton Hall University). Available at: https://www.proquest.com/docview/1678177816?pq-origsite=gsch.

Chittem M, Kelada L, Muppavaram N, Lingappa L, Wakefield CE. Unmet and under-met needs among Indian parents of children with neurological disorders. Journal of Pediatric Nursing. 2022 Mar; 63: e1-9. doi: 10.1016/j.pedn.2021.11.015. DOI: https://doi.org/10.1016/j.pedn.2021.11.015

Kim Y and Kim SH. The Relationship of Nurse and Physician Staffing in Intensive Care Units with Patient Outcomes in Postoperative Patients on Ventilators: An Analysis Using Korean National Health Insurance Data. InHealthcare. MDPI. 2023 Apr; 11(8): 1124. doi: 10.3390/healthcare11081124. DOI: https://doi.org/10.3390/healthcare11081124

Kim MJ and Han JY. Effect of head nurses' authentic leadership on nurses' job satisfaction and nursing performance: Focusing on the mediating effects of empowerment. Journal of Korean Academy of Nursing Administration. 2019 Jan; 25(1): 25-34. doi: 10.11111/jkana.2019.25.1.25. DOI: https://doi.org/10.11111/jkana.2019.25.1.25

Ryan K and Rahman A. Examining factors influencing patient satisfaction with nurse practitioners in rural urgent care centers. Journal of the American Academy of Nurse Practitioners. 2012 Jan; 24(2): 77–81. doi: 10.1111/j.1745-7599.2011.00688.x. DOI: https://doi.org/10.1111/j.1745-7599.2011.00688.x

Chen ML, Chen YH, Lin LC, Chuang LL. Factors influencing the self‐perceived competencies in spiritual care of nurses in the long‐term care facilities. Journal of Nursing Management. 2020 Sep; 28(6): 1286-94. doi: 10.1111/jonm.13080. DOI: https://doi.org/10.1111/jonm.13080

Rahmqvist M. Patient satisfaction in relation to age, health status and other background factors: a model for comparisons of care units. International Journal for Quality in Health care. 2001 Oct; 13(5): 385-90. doi: 10.1093/intqhc/13.5.385. DOI: https://doi.org/10.1093/intqhc/13.5.385

Younas A and Sundus A. Patients’ experiences and satisfaction about care provided by male nurses in medical surgical units in Islamabad, Pakistan: A pilot study. InNursing forum. 2018 Jan; 53(1): 12-19. doi: 10.1111/nuf.12212. DOI: https://doi.org/10.1111/nuf.12212

Bener A and Ghuloum S. Gender difference on patients' satisfaction and expectation towards mental health care. Nigerian Journal of Clinical Practice. 2013 Jul; 16(3): 285-91. doi: 10.4103/1119-3077.113448. DOI: https://doi.org/10.4103/1119-3077.113448

Fuseini AG, Bayi R, Alhassan A, Atomlana JA. Satisfaction with the quality of nursing care among older adults during acute hospitalization in Ghana. Nursing Open. 2022 Mar; 9(2): 1286-93. doi: 10.1002/nop2.1169. DOI: https://doi.org/10.1002/nop2.1169

Bukhari T, Manzoor I, Dawood A, Arshad U, Mahmood Z, Hassan J, et al. Gender difference in patient’s satisfaction in tertiary care hospitals of lahore. Journal of Akhtar Saeed Medical & Dental College. 2019 Feb; 1(2): 55-63.

Hussain S, Razzaq MA, Shah H, Lashari MN, BHAYO AW. Nursing Workload and Level of Patient Satisfaction with Nursing Care in Cardiology Department at Tertiary Care Hospitals Pakistan. Journal of Liaquat University of Medical & Health Sciences. 2021 Oct; 20(3): 241-5. doi: 10.22442/jlumhs.2021.00846. DOI: https://doi.org/10.22442/jlumhs.2021.00846

Johansson P, Oleni M, Fridlund B. Patient satisfaction with nursing care in the context of health care: a literature study. Scandinavian Journal of Caring Sciences. 2002 Dec; 16(4): 337-44. doi: 10.1046/j.1471-6712.2002.00094.x. DOI: https://doi.org/10.1046/j.1471-6712.2002.00094.x

Downloads

Published

2023-06-30
CITATION
DOI: 10.54393/pjhs.v4i06.859
Published: 2023-06-30

How to Cite

Rashad, S. ur ., Bibi, A. ., Ahmad, A. ., Ahmed, T., Arshad, Z. ., Ali, Y. ., Ahamd, H. ., Khaliq, F. ., & Mehboob Ali, F. . (2023). Exploring Patient Satisfaction with Nursing Care and its Association with Gender at Tertiary Care Hospital Karachi : Patient Satisfaction with Nursing Care. Pakistan Journal of Health Sciences, 4(06), 150–154. https://doi.org/10.54393/pjhs.v4i06.859

Issue

Section

Original Article

Plaudit

Most read articles by the same author(s)

<< < 1 2