Sehat Sahulat Program; A perspective from beneficiaries of Faisalabad, Pakistan: Sehat Sahulat Program

Rimsha  Tehreem; Humaira  Mahmood; Jawaria  Khan; Muhammad Farrukh Habib; Rubab  Zulfiqar; Uzma  Hassan; Zainab  Nadeem; Bibi Razia  Bano; Dur E Yaqta  Shaheen; Farah  Diba

doi:10.54393/pjhs.v4i06.884

Authors

Rimsha Tehreem Department of Public Health, Armed Forces Postgraduate Medical Institute, Rawalpindi, Pakistan
Humaira Mahmood National University of Medical Sciences, Islamabad, Pakistan
Jawaria Khan Department of Public Health, Armed Forces Postgraduate Medical Institute, Rawalpindi, Pakistan
Muhammad Farrukh Habib Department of Public Health, Alhamd Islamic University, Islamabad, Pakistan
Rubab Zulfiqar National University of Medical Sciences, Islamabad, Pakistan
Uzma Hassan National University of Medical Sciences, Islamabad, Pakistan
Zainab Nadeem Department of Public Health, Riphah International University, Islamabad, Pakistan
Bibi Razia Bano Ministry of National Health Services Regulations and Coordination, Islamabad, Pakistan
Dur E Yaqta Shaheen Department of Public Health, Armed Forces Postgraduate Medical Institute, Rawalpindi, Pakistan
Farah Diba Department of Public Health, Armed Forces Postgraduate Medical Institute, Rawalpindi, Pakistan

DOI:

https://doi.org/10.54393/pjhs.v4i06.884

Keywords:

Sehat Sahulat Program, Sehat Insaf Card, Responsiveness, Patient Satisfaction

Abstract

Central Bureau of Health Intelligence denotes to offer financial protection through раying illness соst, and quality services of Heаlthсаre. The Sehat Sahulat рrоgrаm is one of the best рrоgrаm that has been started by the Раkistаn government, launched in 2015 to work on health for all. Objective: To assess the responsiveness of Sehat Sahulat Program. Methods: A descriptive cross-sectional study conducted in Faisalabad’s hospitals from Feb to Sep 2022. A validated structured questionnaire was administered to assess responsiveness of participants. A total of 307 participants aged 12 to 90 years fulfilling the inclusion criteria were recruited. Results: 307 participants were included in the study in which 139 (45.3%) were males and 168 (54.7%) were female. 140 (45.6%) of the total participants were rural, while 167 (54.4%) were urban. Of these, 26.6% expressed satisfaction with the services, and 48.7% thought they were good. Conclusions: It concluded that the greater part of individuals was satisfy with the services of Sehat Insaf card. It was found that age, residence, education, occupation and monthly income has shown statistically significant association with responsiveness. From eight domains of responsiveness quality of basic amenities was most important for beneficiaries then prompt attention and communication. In spite of satisfaction of beneficiaries, there is still a need for enhanced performance and fulfil their needs

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